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SHIPPING & RETURNS

We know that not every purchase will fit & returns are sometimes needed. We are here to make your return process as easy as possible. After reviewing the return policy below, if you have any questions, please contact us via email at springandprince@gmail.com. Please note that this is the online return policy and any purchases made in our store may vary.

Returns postmarked within 14 days of shipment will be eligible for a refund on the original method of payment or store credit. **This is for online purchases only**

Original shipping fees are non-refundable and return shipping is the responsibility of the customer.

All items must be returned to us in their original condition. Merchandise must be unworn, unwashed, and tags attached.

The following items are FINAL SALE:

  • Jewelry
  • Home + Gift items
  • Sale Items
  • Items purchased with a discount code of 40% off or more

Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.

Damaged/Defective Items:

  • Damages must be reported to us prior to wearing the garment or using the item. Tags must still be attached.
  • All reports must be made within 3 days of receiving your garment or it will not be accepted.
  • Please contact us immediately at springandprince@gmail.com and provide us with a picture of the damaged/defective area. Please include you first and last name and order number.
Exchanges:
  • Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
  • Reorder the item in the size you need and then send the original item back to us (postmarked within 14 days) for a refund.
  • Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like. 

Holiday Return Policy: 

  • All purchases made between Thanksgiving and Christmas must be postmarked on or before January 10th. Holiday returns will be for store credit only and must be in compliance with our return policy (see final sale items above).

If you have any questions regarding our return policy, feel free to email us at springandprince@gmail.com! THANK YOU!

 

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